Refund & Cancellation Policy

Last updated: January 7, 2026 | Effective Date: January 7, 2026

At Dr. Dermix Health Care, operated by Shubham Kumar (Proprietor), GSTIN: 03FJWPK0191J1ZU, we are committed to transparency in all our financial dealings. This Refund and Cancellation Policy outlines the terms under which refunds may be issued for our yoga & wellness services.

1. General Refund Policy

Due to the nature of yoga & wellness services, the following general guidelines apply:

• Class fees are non-refundable once the class has been attended
• Program fees are non-refundable after the program session has commenced
• Refunds for services not yet rendered will be processed within 7–10 business days
• All refund requests must be submitted in writing via email or in person at the center

2. Appointment Cancellations

2.1 By Student/Member

• More than 24 hours before class: Full refund of any advance payment (if applicable)
• Less than 24 hours before class: A cancellation fee of up to 25% of the class fee may apply
• No-show (without notice): No refund of advance payment

2.2 By Center

• If we need to cancel or reschedule your class due to unforeseen circumstances, you will receive a full refund or the option to reschedule at no additional cost
• We will notify you as soon as possible in the event of a center-side cancellation

3. Class/Program Package Refunds

• For pre-paid class packages or wellness program bundles (e.g., multiple sessions), refunds will be calculated on a pro-rata basis for unused sessions
• A processing fee of up to 10% may be deducted from the refund amount
• Partially used packages cannot be transferred to another individual

4. Product Returns

If Dr. Dermix Health Care sells wellness products or accessories:

• Unopened products may be returned within 7 days of purchase with the original receipt
• Opened or used products are not eligible for return or refund due to hygiene and safety reasons
• Damaged or defective products will be replaced or refunded at our discretion

5. How to Request a Refund

To request a refund, please:

• Email us at info@drdermixhealthcare.com with your full name, class/booking date, and reason for refund
• Or visit our center in person during working hours
• Include your payment receipt or transaction ID for faster processing

6. Refund Processing

• Approved refunds will be processed within 7–10 business days
• Refunds will be credited to the original payment method (bank account, UPI, or card)
• Cash payments will be refunded in cash at the center
• GST adjustments (if applicable) will be handled as per government regulations

7. Exceptions

Refunds will not be provided in the following cases:

• Services already rendered (classes attended, programs completed)
• Dissatisfaction with program results (as wellness outcomes vary per individual)
• Failure to follow instructor guidance or post-class care recommendations
• Breach of student/member responsibilities as outlined in our Terms & Conditions

8. Disputes

If you are dissatisfied with our refund decision, you may escalate your concern by contacting us directly. We will review each case individually and work towards a fair resolution. Any unresolved disputes shall be subject to the jurisdiction of courts in Mansa, Punjab, India.

9. Contact Us

For refund-related queries, contact:

Dr. Dermix Health Care
Proprietor: Shubham Kumar
Address: Near Bus Stand, Joga, District Mansa, Punjab – 151510, India
GSTIN: 03FJWPK0191J1ZU
Email: info@drdermixhealthcare.com
Phone: +91 98765 43210